PRACTICAL INFORMATION AND CONDITIONS OF SALE
Registration for one of the holidays offered in this catalogue implies the obligatory acceptation of these conditions of sale by the contractual parties.
1/ SERVICES OFFERED
PITCH
This is the pitch for your own tent or caravan. Your stay is calculated on the basis of a basic package which includes the pitch, the number of persons specified in the package, the installation of either your tent or caravan, your vehicle on the pitch or in the car park and access to the infrastructures, entertainment and sanitary installations. Additional fees (supplementary person, adult or child, 6 -amp electricity if necessary), which are not included in the package are to be added to the final bill. All stays are free for children under 2 years.
From 8 July to 19 August, the pitch, for tent or caravan, is reserved from Sunday to Sunday, arrival after 1 p.m. and departure before midday. An extension may be granted on site subject to availability.
The hiker's package, when offered, designates a product for a passing visitor, on foot or with a motorcycle, staying in a small tent ('canadienne', 'igloo') for a couple of nights only.
RENTED ACCOMMODATION
This type of accommodation must be booked Saturday to Saturday, Wednesday to Wednesday, Wednesday to Saturday (10 nights) or Saturday to Wednesday (11 nights) from 4 p.m. (time of arrival) to 10 a.m. (time of departure) throughout the period 2/7 to 30/8, except where indicated to the contrary on the individual campsite page (per night rental). Outside these dates, overnight stays are possible (2 nights or more). Prices include the number of persons (up to the maximum specified for the accommodation), water, gas, electricity, your vehicle (one per rental) and access to the infrastructures, entertainment and sanitary facilities. Accommodation is fully equipped but sheets are not supplied. However, these can be hired on some campsites. Before leaving, you are responsible for cleaning your accommodation (see Deposit). Any person occupying rented accommodation or residing on the same pitch, in addition to the stated capacity, shall be liable to a payment of a supplement, after receiving authorisation from the site manager. Detailed descriptions of the residences are available from the Central Booking Office and the website: www.campeole.co.uk. You may notice a few slight differences in the disposition of your accommodation or the equipment supplied within the same package, from one campsite to another. Rest assured that your personal comfort and the sleeping capacity is not affected.
Specific requests for a particular pitch or residence on the campsite can only be met subject to availabilities on your arrival.
ADDITIONAL ACTIVITIES AND INFRASTRUCTURES
All activities, whether payable or free of charge, referred to in this catalogue, may in certain circumstances, beyond our control and/or due to a case of force majeure, be modified or cancelled during your stay at the campsite. We decline liability for such events.
The infrastructures that are at project stage are mentioned for information only in our catalogue. Campéole may not be held liable in the event that, for reasons beyond our control and/or due to a case of force majeure, these infrastructures cannot be completed in time for the current season. Campéole undertakes to inform its customers in real time about the accessible infrastructures on its website www.campeole.co.uk.
SUPPLEMENTARY CHARGES
Regardless of the package chosen, bare pitch or rented accommodation, additional charges will be imposed for all extra vehicles (car, trailer, motorbike, boat, etc.) when such are authorised, as well as additional tents, pets, visitors, etc. All of these prices are set out in the “camping -caravanning rates” sections.
Our VAT-inclusive prices do not include the tourist tax, which is levied on behalf of the municipalities. The amount of the supplement will be made known to you when you reserve for certain sites. The tax is billed at the same time as your accommodation. It is payable according to the same payment schedule. It can be neither modified nor refunded on your arrival. For other sites, it is payable at the same time as the balance for the holiday (30 days before your arrival on site).
2/ PAYMENT OF YOUR HOLIDAY
MEANS OF PAYMENT ACCEPTED
Deposit or full payment of your booking may be made using the following:
French bank cheque or postal cheque, holiday voucher, postal order or cash, cheque drawn on a foreign bank.
PAYMENT TERMS
A reservation made by you will only be considered as valid if it has been confirmed in writing and accompanied by a deposit of 25% of the cost of the holiday, a €25 booking fee and the cancellation insurance fee (optional). This booking only becomes contractually binding on receipt by the buyer of a confirmation sent by CAMPEOLE.
The balance of payments is due no less than 30 days before the start of your holiday. If the deadline has been exceeded, Campéole will consider your reservation as void and the conditions as indicated below will than be applied.
3/ LAST-MINUTE BOOKINGS
All bookings of rented accommodation made less than 30 days prior to departure date must be fully paid for by credit card only. All bookings paid for by any other means of payment will only be confirmed when payment is received, on the condition that the holiday is still available.
4/ ALTERATIONS TO BOOKINGS
We will accept changes of dates, campsites and holiday packages within the CAMPEOLE chain but only once (according to availability, without a surcharge). Any modifications to your booking must be notified in writing to the office where you booked (central booking office or the campsite). All monies already paid for the initial holiday will be transferred to the new holiday. Beyond this one modification, any further changes will result in 26 euros of administrative costs being billed.
5/ LATE ARRIVAL/EARLY DEPARTURE
In the event of a late arrival or early departure, with regard to the dates indicated on your reservation form, the whole of your booked holiday shall remain payable. No reimbursement will be made for the missed part of your holiday as a result of your late arrival or early departure (see insurance policy).
6/ NO SHOW ON THE CAMPSITE
Exceeding a period of 48 hours without any news from you, we will make use of your pitch or rented accommodation, and retain the fees according to our cancellation policy.
7/ ANNULATION
BY THE BUYER:
All cancellations must be notified in writing, and come into force upon reception of said notification, to be addressed to:
- the campsite for a booking for a pitch at the site
- our central booking office if you have booked rented accommodation or a pitch from this service.
In the event that you cancel a pitch, the total of your down payment will be retained, regardless of the date of cancellation.
If you cancel a rented accommodation:
- more than 30 days before your date of arrival, the total of the sums payable on booking shall remain payable to Campéole.
- less than 30 days before your date of arrival, the total of the cost of your stay, administrative costs and insurance premium shall be retained.
To cover any claims which may arise, we recommend that you take out holiday cancellation - early termination insurance.
Refer to the section below for practical reimbursement details and details of how to take out insurance.
BY THE SERVICE PROVIDER:
Before departure
In the event that the service provider cancels a holiday that has been firmly booked and confirmed on the grounds of force majeure, weather conditions, events leading to total or partial destruction, total or partial administrative closure, delay to work due to adverse weather conditions and other reasons, the shutting down of elements that are essential to the running of the campsite, security risk or external factors, or if the campsite is deemed to be unfit for opening by the company’s management, on any of the sites featured in the CAMPEOLE brochure or Web site or in any other catalogue and Web site featuring campsites carrying the CAMPEOLE brand, the customer will be notified by registered letter and by E-mail, if applicable, and all sums already paid will be refunded in full.
As far as possible, and within the limits of the holidays, periods, products and destinations available in our catalogue, we will propose alternative solutions, if this is acceptable to the customer. In the event that the price of the alternative solution proposed by our company from among the destinations listed in our catalogue and chosen by the customer differs from the price paid, if the new price is lower, then the difference will be refunded to the customer and if the price is higher, the difference will be covered by our company.
No other costs will be covered and no consideration will be given to any such demands.
During the holiday
When the holiday is interrupted by the service provider on the grounds of force majeure, weather conditions, total or partial administrative closure, the shutting down of elements that are essential to the running of the campsite, security risk or external factors, the site’s management will draw up a letter that will be handed over in person to the customer certifying that their stay has been cut short.
The customer will be refunded the price of the nights cancelled by the service provider.
If possible, and within the limits of the holidays, periods, products and destinations available in our catalogue, we will propose alternative solutions, if this is acceptable to the customer.
In the event that the price of the alternative solution proposed by our company from among the destinations listed in our catalogue and chosen by the customer differs from the price paid, if the new price is lower, then the difference will be refunded to the customer and if the price is higher, the difference will be covered by our company.
No other costs will be covered and no consideration will be given to any such demands.
8/ DEPOSIT
For all rented accommodation you will be required to leave a deposit of €300 upon arrival at the campsite. This will be returned to you at the end of your stay or, sent to you by mail within eight days of your departure at the latest.
Campéole may keep all or part of this sum in the event of damage to the accommodation or its contents and/or to facilities on the campsite. We also reserve the right to deduct the sum of €50 to cover any cleaning that may be required after your departure.
9/ INSURANCE
Throughout their stay, campers benefit from Campéole´s third party liability cover for physical or material damage for which the company is acknowledged as being liable. On arrival at the campsite, campers-caravanners must present a valid insurance certificate covering their caravan, tent and/or their equipment, guaranteeing them specifically in terms of third party liability. If this certificate is not shown, insurance must be taken out at the site. We decline all liability in case of theft of or damage to personal items. Our third party liability does not cover theft of or damage to tents, caravans or their contents. Campéole may not be held liable for damage caused by external forces, such as storms, gales or whirlwinds, over which our staff have no control.Campers are also reminded that car parks are not supervised and parking is at users´ own risk
10/ MINORS
Minors unaccompanied by their parents are not accepted on the campsites (pitches and rented accommodation). Only certain sites authorise this under certain conditions (written parental approval). For details, please contact the Central Booking Office.
11/ ANIMALS
Dogs and cats are generally permitted on the CAMPEOLE campsites, with the exception of 1st and 2nd category dogs. Only few sites do not accept animals. We recommend that you signal the presence of an animal and obtain confirmation of admittance when booking. Only one dog can be accepted per registration. We require however that they be kept on a leash inside the campsite. Please respect the campsite's hygiene and environment. Their vaccination certificate must be presented on arrival at the campsite: anti-rabies vaccination and tattoo certificates are obligatory!
12/ HOLIDAY VOUCHERS OR EMPLOYER-SUBSIDISED HOLIDAYS
Campéole, whose legal status is that of a SARL, does not hold a ministerial accreditation that is usually issued to associations. (It does not come under "gites, house, family campsites"). That is why holiday vouchers cannot be accepted as a method of payment. Please therefore contact your "Caisse d'Allocations Familiale" to find out whether a refund is possible. That is why we would also suggest that you contact your "Services d'Action Sociale" or Works Council before booking, to find out about the conditions governing the allocation of a "holiday" subsidy.
13/ CLAIMS
Any claim arising from a stay at one of our campsites must be made in writing and sent by registered mail with recorded delivery, within 20 days after your stay, to the following address:
CAMPEOLE - Service Clientèle
111 rue de Reuilly
75012 PARIS
14/ HOLIDAY CANCELLATION AND CURTAILMENT INSURANCE
(personal assistance + luggage cover included depending on package chosen)
Campéole offers you dual insurance cover from SART ASSURANCES.
HOW DOES THE POLICY WORK?
Reimbursement:
For holidays in rented accommodation
a)Cancellation more than 30 days prior to the start of the rental period: 25% of the rental cost,
b)Cancellation less than 30 days prior to the start of the rental period: 100% of the rental cost,
c)In the event of a penalty: the sum that the insured party shall have to pay to the service provider under the terms of the contract, within the limits set out above.
1 - CANCELLATION INSURANCE will cover the costs set out above in the following cases:
1 - A serious accident, a serious illness affecting the insured party, his or her spouse or partner, their progenitors or progeny, as well as a sons-in-law or daughters-in-law, brothers, sisters, brothers-in-law or sisters-in-law. The seriousness of the accident or illness must be certified by a medical authority.
2 - Material damage caused by an accident, fire, explosion or natural event that causes major damage to the property, business premises or principal residence of the insured party urgently and imperatively requiring his presence in order to perform the necessary preservation measures,
3 - The dismissal on economic grounds of the insured party, of his spouse or partner covered by this same contract, providing that the same parties had knowledge of the date of said event at the moment they took out this insurance.
4 - Modification or cancellation of the paid leave initially granted by the employer. The insurance covers employees with more than a year’s seniority within the company at the date on which the insurance is taken out, but does not apply to members of the liberal professions, managers and directors / senior appointed officers of companies or to intermittent workers in the culture industries;
5 - The unforeseeable complications of a pregnancy, miscarriage, birth, therapeutic abortion and their consequences before the 7th month.
6 - While travelling on the way to the holiday accommodation:
- A traffic accident involving the insured party
- Theft of the insured party’s vehicle
During the 30 days prior to taking possession of the holiday accommodation:
a. A traffic accident and/or attempted theft of the insured party’s vehicle requiring the vehicle to be repaired by a garage that cannot complete said repairs prior to the planned departure date,
b. Theft of the insured party’s vehicle.
In the event:
- Of a traffic accident and/or attempted theft of the insured party’s vehicle requiring the vehicle to be repaired by a garage that cannot complete said repairs prior to the planned departure date,
- Theft of the insured party’s vehicle.
The insured party can choose between the following:
- Either a refund of 100% of the cost of renting the holiday accommodation (half-board or full board package)
- Or renting a replacement vehicle to travel to the location of the holiday accommodation :
the insurance policy will pay the costs of renting the vehicle up to a ceiling value of 80% of the cost of renting the holiday accommodation itself.
The insured party's cover applies as soon as he or she books the holiday and remains applicable until his or her departure from the campsite or Holiday Village at the end of his or her stay.
2 - INTERRUPTION TO THE HOLIDAY
This insurance covers the insured party, should he or she so request, for the reimbursement of the days invoiced and not refunded by the underwriter or by the company providing the service. If the insured party needs to be repatriated for medical reasons or hospitalised for more than 5 days during the stay (covered by the insured party’s “Automobile” insurance), the insured party will be granted a replacement holiday under the following conditions: - a holiday of the same package, and same duration, to be taken on the same site within 13 months of the occurrence of the insured loss. The guarantee comes into effect the day after the occurrence of the insured event.
NB :to benefit from cover under this insurance policy, you must without fail notify the insurer within 48 hours of becoming aware of the circumstances that give rise to your claim. If you have to leave the camping site earlier than planned, you must notify the person in charge of the camping site or Holiday Village. This summary of the cover provided by your insurance policy is purely indicative and is not contractually binding. The complete terms and conditions regarding the extent, procedures, terms and conditions and limitations applicable to the guarantee provided may be obtained from the insurer on request.
3 - AMOUNT OF THE PREMIUMS :
HOLIDAY CANCELLATION AND INTERRUPTION INSURANCE (hire of bare pitch)- Per bare pitch : 8.50 euros per period of 1 to 30 nights.
HOLIDAY CANCELLATION AND INTERRUPTION INSURANCE :- Per rented accommodation:
2.50 euros per night for up to 6 nights
14 euros for a period of 7 nights and per accommodation unit, then 2 euros per additional night as of the 8th night.
This insurance policy is sold by:
SART ASSURANCES61 rue du Port
33260 LA TESTE
Telephone: 00 33 5 56 54 32 17 Fax: 00 33 5 56 54 60 70
E-mail :
annulresa@sart-assurance.comThe insured party also undertakes to provide SART ASSURANCES with all documents and information relating to any loss. The insured party must submit to all the inspections and examinations conducted by the medical officers of SART ASSURANCES, failing which the coverage may be withdrawn. In the event of theft or damage, documentary evidence that a complaint has been lodged with the police must be provided in order for the case to be considered.
NB :The information provided above is not contractually binding. The general terms and conditions governing this insurance (methods and application of coverage) shall be provided to the policyholder with the holiday reservation confirmation and may be provided prior to this by our sales department.